Change PIN in the SentriKey App

• click on the image of a person, and then click on the pencil on top right. This will allow them to edit and provide the option to change the password and/or PIN.
• If they do not remember their PIN they can answer the security question by choosing "I don't know my pin".
  • It will then ask the security question on the next page.

Change PIN at Sentrilock.com

Step 1: Access Account profile:

• RMLS Staff instructions:
  • search for subscriber and click on underlined name.
• Subscribers:
  • click Manage My Account on the left.

Step 2: Account Settings

• click Account Settings on the left.
• click the Change PIN button.
  • Fill in the required fields (Current PIN, New PIN, Confirm PIN), then click 'Change PIN.'
  • If the agent does not know their PIN, they can click, "I don't know my PIN."
    • If they have security questions, the website will ask them to answer one of their security questions to change the PIN. (They do also have the option to be asked another security question at the bottom of the page.)It will need to be entered the same way they answered the question when they set it up and is case-sensitive.
  • If they do not have security questions, they will be sent a 6-digit code as a text message. They will need to enter this code as the Current PIN.
  • Then they will need to enter a New PIN and Confirm the PIN.
  • Click 'Change PIN' at the bottom of the page.
    • NOTE The PIN cannot begin with 0, cannot be numbers in sequential order, and cannot be all the same number.

I don't know my PIN