How to Change the Email Address or Phone Number in Sentrikey

Published July 24th, 2024 by Juston Johnson

Change Phone or E-mail in the SentriKey App Click on the person icon, and then on the pencil located on the top right Enter new email or phone number here Tap Save once completed Person / Pencil   Edit Screen / Save Change Phone or E-mail - Sentrilock.com Step 1: Access Account profile: RMLS Staff instructions: Search for subscriber and click on und

SentriKey® App iOS/OS Compatibility

Published July 24th, 2024 by Juston Johnson

✅ SentriKey Real Estate App Compatibility Chart Platform Minimum Version Notes Apple iOS iOS 13+ Enable auto-updates for best experience. Android Android 10+ Enable auto-updates for best experience. Apple Watch watchOS (Series 1–5) Requires iPhone 6s or later with iOS 13+. Series 6 not supported yet. Windows Mobile ❌ Not Supported   BlackBerry ❌ Not

Enable Touch ID/Face ID

Published July 24th, 2024 by Juston Johnson

Manually Ending a Showing

Published July 24th, 2024 by Juston Johnson

✅ Rules & Best Practices for Ending a Showing Always End the Showing in the App This ensures proper notifications are sent to the listing agent and homeowner. It also updates the access log for compliance and security. Return the Key Before Ending the Showing The app provides an option to reopen the key bin to return the key before you tap Dismi

I received a message that my credentials have expired or are about to expire. What should I do?

Published July 24th, 2024 by Juston Johnson

Make sure you are in an area that has Wi-Fi or Cellular service. Open you SentriLock App Credentials will automatically update, and you will see a GREEN checkmark on your home page. If not, close your SentriLock App and reopen and the update will occur.     

Assign/Unassign a Lockbox to a Property in Sentrilock

Published July 24th, 2024 by Juston Johnson

To watch or send video link, click here. To Assign to a Property Tap the hamburger menu My Lockboxes Assign/Unassign Property Select a Lockbox Select a Property Assign to Property Confirm Success! MORE Settings: This allows the subscriber to set Showing instructions. Property Access Settings Knock First Remove Shoes Tun off lights Lock Doors Leave C

Assign a Lockbox to the Listing in Sentrilock or SentriKey

Published July 24th, 2024 by Juston Johnson

  To Assign to a Property Tap the hamburger menu My Lockboxes Assign/Unassign Property Select a Lockbox Select a Property Assign to Property Confirm Success! MORE Settings: This allows the subscriber to set Showing instructions. Property Access Settings Knock First Remove Shoes Tun off lights Lock Doors Leave Card Additional information section, lik

How to access a lockbox without Data or Wi-Fi

Published July 24th, 2024 by Juston Johnson

Watch or send video link, click here. Prior to leaving cell or Wi-fi service open the SentriKey® app. Opening the app will allow it to sync with the Sentrilock network, and update listings and lockboxes. Once you have opened the app and see the home screen you can close it. DO NOT FORCE CLOSE THE APP (swipe away), leave it running in the background

Oregon

Published July 23rd, 2024 by Juston Johnson

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/20817/4249048/Oregon-MLS-Directory.pdf  

Touch-N-Show® Feature on the SentriGuard Lockbox

Published July 24th, 2024 by Juston Johnson

Home Screen From the home screen, tap the Touch-N-Show® button. The first time you use this feature, you will get a message notifying you that Touch-N-Show® is only available on the SentriGuard® lockbox.* Tap phone to lockbox. For best results, press the device up to the NFC sensor located just below the keypad. Each device has its own unique placem

Override hours

Published July 24th, 2024 by Juston Johnson

Q. Who can issue codes?  A. The lockbox owner or anyone that has privileges through a team. Q. Does the lockbox have to be assigned to a listing? A. No it does not. This works great for contractors who work early hours preparing the home to be listed! Q. Who is this ideal for? A. Agents, homeowners, and contractors that are not subscribers. Q. How l

How to View Access Logs

Published July 24th, 2024 by Juston Johnson

Chart with Ring Central meeting ID's

Published July 24th, 2024 by Juston Johnson

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/20817/4253589/RC_meeting_ID_s.xlsx

Get Shackle Release Code

Published July 24th, 2024 by Juston Johnson

A Shackle Release Code is used to let someone other than the lockbox owner remove the lockbox from a property by releasing its shackle. The owner does not need this code, they can remove the shackle directly by selecting “Release Shackle” on the SentriKey app’s home screen.   Instructional Video to send to Subscribers, click here. SentriKey® Instruc

Gain a thorough understanding of Rmls

Published July 16th, 2024 by Juston Johnson

Understanding RMLS: A Comprehensive Guide Welcome to our knowledge base on RMLS! As a knowledge manager at RMLS, my goal is to provide you with a thorough understanding of our organization. What is RMLS? RMLS stands for Regional Multiple Listing Service, and we are a leading provider of real estate data and technology solutions. Our platform connect

Sustainable Practices: How Rmls Leads the Way in Corporate Responsibility

Published July 16th, 2024 by Juston Johnson

Sustainable Practices: How Rmls Leads the Way in Corporate Responsibility At Rmls, we are committed to implementing sustainable practices that prioritize corporate responsibility. Our dedication to sustainability not only benefits the environment but also creates a positive impact on our community and stakeholders. Environmental Initiatives We have

Distribution Services Department

Published July 23rd, 2024 by Juston Johnson

Distribution Services Department Maintains the data agreements (Listing Content License Agreements and Addendum A agreements) and the data feeds that go out to various Service Providers. Main contact: Jeff Mitchell ds@rmls.com Data Agreements contact and feeds (Listing Content License Agreements and Addendum A agreements): Jeff Mitchell What is IDX?

Inter Office Contact

Published July 23rd, 2024 by Juston Johnson

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/20817/4248930/fb61a8_8ba84d59d48f4bae8bb0098643bbaeef.pdf

REALTOR® ASSOCIATION FAQ'S

Published August 2nd, 2024 by Juston Johnson

How to verify NRDS is active, includes: How to search for member Proof of membership examples REALTOR® Board Terminology Commercial Association of Brokers or CAB Appraiser level access LFRO FAQ Broker Compliance, includes: MLS of choice What is Broker Compliance - speaks to only needing one membership if active in a state that boarders WA or OR What

LFRO FAQ

Published August 2nd, 2024 by Juston Johnson

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/20817/4283591/d96949_36674d198a394d50a9da9c8c66e36593.pdf

Broker Compliance, includes:

Published August 2nd, 2024 by Juston Johnson

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/20817/4283593/d96949_f3e8b439fa2b45fdaec0b51f84e03c25%2B_1_.pdf

Videos for new SentriGuard® Lockbox

Published July 24th, 2024 by Juston Johnson

Videos for new SentriGuard® Lockbox

Sentrilock YouTube Channel

Published July 24th, 2024 by Juston Johnson

Sentrilock YouTube Channel

Change the PIN

Published July 24th, 2024 by Juston Johnson

Change PIN in the SentriKey App click on the image of a person, and then click on the pencil on top right. This will allow them to edit and provide the option to change the password and/or PIN. If they do not remember their PIN they can answer the security question by choosing "I don't know my pin". It will then ask the security question on the next

MLS Directory

Published July 23rd, 2024 by Juston Johnson

Oregon Washington

SentriGuard® Lockbox Battery Information

Published July 24th, 2024 by Juston Johnson

  FAQ's Battery type: CR123A w/ pigtail. It has a 10 year lifespan depending upon climate, storage, and use Emergency battery to power up to 100 cycles Is there any power when you push the keypad buttons?  No, you will engage the backup battery which allows you to have temporary power supply  Use a pen to press and hold on the center button, located

SentriKey® Instructions

Published July 24th, 2024 by Juston Johnson

Listing agents can create, edit or cancel appointments As a showing agent of an appointment you can only cancel the appointment All canceled appointments stay on the calendar Cannot schedule appointments for team members in the app Can schedule multiple appointments on a listing for the same time/day Adding New Appointment Steps - from My Lockboxes:

Subscriber E-mail issues

Published July 23rd, 2024 by Juston Johnson

When an account is added into CRM it auto populates two fields in RMLSweb E-mail #1: this is their Roster e-mail and their login email for RMLSweb If a subscriber wants their roster e-mail updated, they have to log-on to RMLSweb and update User Preferences User Preferences is located in... Help tab in RMLSweb Click on User Preferences Let the Subscr

Subscriber Email Issues

Published July 23rd, 2024 by Juston Johnson

When an account is added into CRM it auto populates two fields in RMLSweb Email #1: This is their Roster e-mail and their login email for RMLSweb If a subscriber wants their roster e-mail updated, they have to log-on to RMLSweb and update User Preferences User Preferences is located in... Help tab in RMLSweb Click on User Preferences Let the subscri

TimeTap Instructions

Published July 23rd, 2024 by Juston Johnson

Save Website:  https://backoffice.timetap.com Username: rmlsadmin Password: FrontDesk1! Add registrant to TimeTap Locate the class in the calendar and double click on it Select + Add Attendee A dialog box will appear with a Client Lookup. Enter the name of the subscriber, and use PROPER CASE i.e. Capitalize the first letter of each name. One of the

Can't log into class

Published July 24th, 2024 by Juston Johnson

Did you download the App? Verify they have the Icon on their desktop or device (describe the colors - see image to right) yes, I see it - click on it and enter the meeting id No, I do not see it - ask them to click on the link in the email they received again and download it. If they do not have the link you can email it to Subscriber, click here to

Add a Borrower to a Lockbox

Published July 24th, 2024 by Juston Johnson

Login at  Sentrilock.com Dual accounts: when adding a dual account in CRM it may take 10-15 minutes to sync over to Sentrilock. IMPORTANT: Only add a team member to a Sentrilock account with permission from the lockbox owner. Adding Team members Click on the Users tab on left column menu bar Search Field: change to Full Name Search Value: enter full

Lost or Stolen Lockbox

Published July 24th, 2024 by Juston Johnson

RMLS Staff and Subscribers can report a lockbox as lost or stolen via SentriLock's website Report Lost or Stolen Click on the Lockbox tab Search Field: choose serial # Search Value: enter serial # click Search Verify you have the correct owner click on the three ellipses on far right of the serial #. select Mark as Lost Stolen Hidden check both emai

How to change the batteries and how to use the Battery Kit - 3.6 models

Published July 24th, 2024 by Juston Johnson

Click on image to open Pocket Reference Guide

Access by Appointment

Published July 24th, 2024 by Juston Johnson

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/20817/4254153/SentriLock-Access-by-Appt-Agent-Guide.pdf

How to remove a Borrower from a lockbox

Published July 24th, 2024 by Juston Johnson

Clear the borrower on the lockbox by releasing the shackle.

FlexCodes® for the SentriGuard® Lockbox

Published July 24th, 2024 by Juston Johnson

Q. Who can issue codes?  A. The lockbox owner or anyone that has privileges through a team. Q. Does the lockbox have to be assigned to a listing? A. No it does not. This works great for contractors who work early hours preparing the home to be listed! Q. Who is this ideal for? A. Agents, homeowners, and contractors that are not subscribers. Q. How l

Change Regions on RMLS and Cooperative lockboxes

Published July 24th, 2024 by Juston Johnson

Tip! if the instructions do not work ask them to update their Firmware! Sentrikey app, click on Menu (3 horizontal bars top left of screen) My lockboxes Update Firmware IMPORTANT: Before beginning this process, make sure to release the shackle from the lockbox.Once you’ve completed the steps, you will place the lockbox on the property. ⚠️ Do not rel

How to take ownership of a lockbox

Published July 24th, 2024 by Juston Johnson

Bluetooth QR Code

Property Access Settings in SentriKey

Published July 24th, 2024 by Juston Johnson

This can only be done in the SentriKey app Property Access Settings - Direct Selection. This follows the listing not the lockbox How to setup: Go to hamburger menu Tap My Lockboxes Then Property Access Settings Select Listing If it’s not assigned, you’ll be prompted to assign to a lockbox The agent can set the showing instructions which consist of S

How to Use SentriConnect® - video

Published July 24th, 2024 by Juston Johnson

How to Use SentriConnect® - video

How to grant access to SentriConnect® (can be used to customize showing hours too)

Published July 24th, 2024 by Juston Johnson

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/20817/4254960/fb61a8_b89968969f8d4662964dc10cb3647d97__1_.pdf

Region customization - touches on Cooperative lockboxes as well

Published July 24th, 2024 by Juston Johnson

Scenario: Subscriber is Primary with Lincoln County Board of REALTORS - FLEX MLS They can use a LCBOR lockbox but will have to Customize the Region to show as RMLS - User Profile While in Lincoln County or RMLS region, go to the profile and toggle to the Primary area. If in LC toggle to LC If in RMLS region toggle to the primary region How to Custom

Change the Password

Published July 24th, 2024 by Juston Johnson

Change the password in the SentriKey App click on the image of a person, and then click on the pencil on top right. This will allow them to edit and provide the option to change the password. Fill out the required fields. Current password. New password. Confirm new password. Click Change Password. If the agent does not know their password, you can g

Sentrilock.com Instructions

Published July 24th, 2024 by Juston Johnson

My Schedule Notes: My Schedule is not contingent on Access by Appointment Access by appointment can only work if an appointment is scheduled Team: Agent is able to view all the agents whose team they're on. They're able to search their team list in the search bar (first name or last name or both) Must type at least 3 characters in any search bar on

Link to download Ring Central

Published July 24th, 2024 by Juston Johnson

Link to download Ring Central