When an account is added into CRM it auto populates two fields in RMLSweb

• E-mail #1: this is their Roster e-mail and their login email for RMLSweb
  • If a subscriber wants their roster e-mail updated, they have to log-on to RMLSweb and update User Preferences
    • User Preferences is located in...
      • Help tab in RMLSweb
      • Click on User Preferences
      • Let the Subscriber know they may want to look at all the gray tabs to insure they have current info
• E-mail #2: is their CRM e-mail as well as the Market Action and billing e-mail used
  • Billing e-mail: you may add a second email address for billing if they wish to have one
  • When you update the primary contact e-mail in CRM, it will ONLY update E-Mail #2 in RMLSweb and that’s with a a manual sync.