When an account is added into CRM it auto populates two fields in RMLSweb

• Email #1: This is their Roster e-mail and their login email for RMLSweb

• If a subscriber wants their roster e-mail updated, they have to log-on to RMLSweb and update User Preferences
  • User Preferences is located in...
    • Help tab in RMLSweb
    • Click on User Preferences
    • Let the subscriber know they may want to look at all the gray tabs to insure they have current info

• Email #2: Is the subscribers CRM email as well as the Market Action and billing email used
  • Billing email: you may add a second email address for billing if they wish to have one
  • When you update the primary contact email in CRM, it will ONLY update Email #2 in RMLSweb and that’s with a a manual sync