Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Log In
  • Home
  • Support
  • Sentrilock Support

How do I Add Sentrilock to my RMLS Account and How do I Purchase a Lockbox?

Learn how to add Sentrilock to your RMLS account and purchase a lockbox in a few simple steps.

Written by Michelle Hollis

Updated at January 15th, 2026

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Sample Public: Our Values
  • Front Desk Procedures
  • Support
    Inter Office Contact Distribution Services / IDX feed support RMLSweb Support RMLS Subscriber Membership Support Sentrilock Support REALTOR® ASSOCIATION FAQ'S RMLS Showing Services
+ More

Step 1: Download and Complete the Form

  • Download Form 1360: RMLS SentriLock SentriKey® Authorized User Agreement.
  • Fill out all required fields.
  • Include: 
    • Your signature (RMLS accepts either a wet signature or a legal digital signature service such as DocuSign.)
    • Participant Broker’s signature (same requirements apply).

Step 2: Understand the Fees

  • SentriLock access: $33 per quarter
    • (Fees are prorated based on when you add the service.)
  • One-time Sentrilock activation fee: $25
     

Step 3: Submit the Form

  • Email the completed form to frontdesk@rmls.com or fax to 503.230.0689.
  • Standard processing time: 1 business day.
  • Need it faster? Add “URGENT” to the email subject line.

Step 4: After Processing

You will receive an email from RMLS with:

  • Invoice for the service
  • Link to a short training video (11 minutes): SentriLock Lockbox Training Guide

If this is your first time signing up, you’ll also get an email from SentriLock with:

  • Your SentriLock ID
  • Instructions to: 
    • Download the SentriKey® Real Estate App
    • Create a PIN and Password
  • Once complete, you can log in and start showing homes!
    (If you had SentriLock before, use your existing credentials.)

Does the Service Include a Lockbox?

  • No. Lockboxes are sold separately.
  • You can purchase a lockbox at your local RMLS office once you have a listing.
  • To save time, call 503.236.7657 to pre-purchase.

Lockbox Pricing

  • SentriGuard Lockbox: $140 each (2025–2026 pricing)

 

purchase sentrilock sentrilock agreement sentrikey agreement fees

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How do I find my Sentrilock ID and Account Number?
  • My Sentrilock account is showing suspended or terminated. What do I need to do?
  • Manually Created Listings in Sentrilock

About
Services
Resources
Join RMLS
Contact

Follow us

  • Follow
  • Follow
  • Follow
  • Follow

RMLS Corporate Office
16101 SW 72nd Ave.
Suite 200
Portland, OR 97224
503.236.7657

Privacy Policy and Terms of Service
Digital Millennium Copyright Act (“DMCA”)

RMLS © 2024. All Rights Reserved.

Expand