How do I force-close the SentriLock App?

Published December 23rd, 2025 by Michelle Hollis

For iPhone, swipe the SentriLock App from bottom to top of your phone screen. For Android, look for box or bars by the Home key, tap close or clear all. 

The lockbox keybin won’t open and or close. What should I do to fix this?

Published December 24th, 2025 by Michelle Hollis

Keybin will not open: Force close your SentriKey App by swiping it off your screen. Go to the Setting section of your phone. Turn off the Wi-Fi setting. Make sure your Bluetooth setting is turned on. Re-open the SentriLock App and attempt to open the key bin. Note: If keybin fails to open, try once more and pull on the tab located at the bottom of t

HOW to TRANSFER a LOCKBOX - Subscriber Instructions for SentriKey® and Sentrilock.com -Public

Published December 23rd, 2025 by Michelle Hollis

✅ Can a SentriLock Subscriber Transfer a Lockbox? Yes! A SentriLock subscriber can transfer a lockbox to another subscriber using the SentriKey app and in Sentrilock.com. However, this only works if both the current owner and the new owner share the same Primary Association in SentriLock. ❌ Example of What Will NOT Work: Current owner’s Primary Asso

How to Use a One Day Code

Published January 10th, 2026 by Michelle Hollis

How to Use a One Day Code Press ENT button on the lockbox Enter the code you were given Press ENT button on the lockbox again Key door will open Usage: The One Day Code is valid during standard showing hours, which are from 8 AM to 10 PM. Once the code is used, it will only be valid for one hour after its first use. For example, if the code is issue

How do I Add Sentrilock to my RMLS Account and How do I Purchase a Lockbox?

Published December 24th, 2025 by Michelle Hollis

Step 1: Download and Complete the Form Download Form 1360: RMLS SentriLock SentriKey® Authorized User Agreement. Fill out all required fields. Include:  Your signature (RMLS accepts either a wet signature or a legal digital signature service such as DocuSign.) Participant Broker’s signature (same requirements apply). Step 2: Understand the Fees Sent

Manually Created Listings in Sentrilock

Published December 22nd, 2025 by Michelle Hollis

✅ Why Add, Edit, or Merge a Manual ListingThe document explains this in the Troubleshooting → User Can’t Find Listing SentriLock imports listings from the MLS within 24 hours of being set to Active and Residential. If a listing does not appear after 24 hours, you should: Verify MLS status (Active for at least 24 hours) Search for listing under anoth

How to Enable Co-Listing Agent to Receive Lockbox Notifications in Sentrilock

Published September 19th, 2025 by Michelle Hollis

To enable a co-listing agent to receive showing notifications, the Listing Agent must follow these steps on Sentrilock.com: Log into Sentrilock.com Go to the Listings tab on the left hand side Select the listing you want Go to Contacts on the left Select 'Add Co-Listing agent' on the bottom right You can also add homeowner notifications here if need

SentriKey® Real Estate (SKRE) Mobile App and Software

Published December 26th, 2025 by Michelle Hollis

Lockbox Notifications Not being Received: Possible Reasons and Solutions

Published October 22nd, 2025 by Michelle Hollis

Lockbox notifications are critical for real estate professionals and agents who rely on timely access to property information. However, notification delivery issues can disrupt workflow and create unnecessary complications during showings. Several factors can interrupt lockbox notification transmission, including: Limited cellular service coverage B

How do I access my personal access log?

Published December 24th, 2025 by Michelle Hollis

While the SentriLock app has an “Access Log” menu choice, we suggest logging in to your SentriLock account on our website. Select the drop-down menu and My Settings on your personal icon on the top right of the page. Select Account Settings on the left-hand side of the page. Select View Access log on the right-hand side of the new page. Choose the d

How do I find my Sentrilock ID and Account Number?

Published December 23rd, 2025 by Michelle Hollis

How to locate your Sentrilock Account number: On the Home page of the Sentrikey App, select the “person” icon that is located either at the top or bottom of your screen.  At the bottom of this screen, you will find your 9-digit numerical SentriKey account number.  How to locate your SentriKey ID using the Self-Serve process: Visit lblba.sentrilock.c

My Sentrilock account is showing suspended or terminated. What do I need to do?

Published December 23rd, 2025 by Michelle Hollis

It’s best to contact RMLS at 503.236.7657 or utilize the chat located at RMLSweb.com to help determine why your account has this status and what is needed to activate the account.

How Does Updating Firmware on a Lockbox Enhance it's use?

Published December 18th, 2025 by Michelle Hollis

Updating the firmware on a lockbox enhances its use in several ways: Improved Reliability: The firmware is designed to detect and correct any internal communication breaks that may occur, ensuring that the lockbox operates smoothly without requiring user intervention. This feature significantly enhances the reliability of the lockbox. Enhanced Perfo

Lockbox Battery Lifespan: Maximizing Performance and Reliability

Published July 8th, 2025 by Michelle Hollis

Battery life is a critical factor in maintaining the reliability and functionality of security lockboxes. Understanding the expected lifespan of your device's batteries can help you proactively manage maintenance and prevent unexpected system failures. Key Battery Lifespan Overview 3.6 Model (older model): 5-year battery life Sentriguard Model: 10-y

Washington State zipForms/Skyslope & Express Forms/Brokermint

Published August 8th, 2025 by Michelle Hollis

To receive the WA state forms via zipForms or Xpress Forms, you will need to apply for secondary membership with Washington REALTORS®.  You can complete their membership application online here https://wr-secondary-member-application.paperform.co/ .  Once you submit the online application, please allow up to 48 hours for processing.  If you have que

Sentrilock: How long does a manually entered listing not active in RMLS remain assigned to a lockbox?

Published July 10th, 2025 by Michelle Hollis

A: A manually entered listing or pending assignment that is not active in the MLS will remain assigned to a lockbox for 10 days. After that period, the assignment will automatically expire unless the listing becomes active or is updated. July 2025.