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Sentrilock Support

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

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    Inter Office Contact Distribution Services / IDX feed support RMLSweb Support RMLS Subscriber Membership Support Sentrilock Support REALTOR® ASSOCIATION FAQ'S RMLS Showing Services
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Sentrilock Support

  • Sentrilock YouTube Channel
  • Videos for new SentriGuard® Lockbox
  • Lockbox Battery Lifespan: Maximizing Performance and Reliability
  • Lockbox Notifications Not being Received: Possible Reasons and Solutions
  • Manually Created Listings in Sentrilock
  • HOW to TRANSFER a LOCKBOX - Subscriber Instructions for SentriKey® and Sentrilock.com -Public
  • How do I Add Sentrilock to my RMLS Account and How do I Purchase a Lockbox?
  • How do I access my personal access log?
  • The lockbox keybin won’t open and or close. What should I do to fix this?
  • SentriKey® Real Estate (SKRE) Mobile App and Software
  • How to Use a One Day Code

Lockboxes

  • Access by Appointment
  • Add a Borrower to a Lockbox
  • Assign/Unassign a Lockbox to a Property in Sentrilock
  • How to change the batteries and how to use the Battery Kit - 3.6 models
  • SentriGuard® Lockbox Battery Information
  • Change Regions on RMLS and Cooperative lockboxes
  • FlexCodes® for the SentriGuard® Lockbox
  • Get Shackle Release Code
  • How to access a lockbox without Data or Wi-Fi
  • How to remove a Borrower from a lockbox
  • How to take ownership of a lockbox
  • Lost or Stolen Lockbox
  • Region customization - touches on Cooperative lockboxes as well
  • Override hours
  • Lockbox Battery Lifespan: Maximizing Performance and Reliability
  • Sentrilock: How long does a manually entered listing not active in RMLS remain assigned to a lockbox?
  • How to Enable Co-Listing Agent to Receive Lockbox Notifications in Sentrilock
  • Lockbox Notifications Not being Received: Possible Reasons and Solutions
  • How Does Updating Firmware on a Lockbox Enhance it's use?

SentriConnect®

  • How to grant access to SentriConnect® (can be used to customize showing hours too)
  • How to Use SentriConnect® - video

SentriKey® App

  • Change the Password
  • Change the PIN
  • Enable Touch ID/Face ID
  • How to Change the Email Address or Phone Number in Sentrikey
  • How to View Access Logs
  • SentriKey® App iOS/OS Compatibility
  • Manually Ending a Showing
  • Sentrilock.com Instructions
  • SentriKey® Instructions
  • Assign a Lockbox to the Listing in Sentrilock or SentriKey
  • Property Access Settings in SentriKey
  • Touch-N-Show® Feature on the SentriGuard Lockbox
  • I received a message that my credentials have expired or are about to expire. What should I do?
  • How do I force-close the SentriLock App?
  • How do I find my Sentrilock ID and Account Number?
  • My Sentrilock account is showing suspended or terminated. What do I need to do?

Popular Articles

  1. Distribution Services Department
  2. Rmls Glossary
  3. REALTOR® ASSOCIATION FAQ'S
  4. Assign a Lockbox to the Listing in Sentrilock or SentriKey
  5. FlexCodes® for the SentriGuard® Lockbox
  6. SentriKey® Instructions
  7. I received a message that my credentials have expired or are about to expire. What should I do?
  8. Manually Ending a Showing
  9. Get Shackle Release Code

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16101 SW 72nd Ave.
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Portland, OR 97224
503.236.7657

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